Frequently Asked Questions

Getting started is fast and easy. Complete the form [here|https://www.qline-logistics.com/en/why-qline#join-carrier].

The Q-Line Logistics Broker-Carrier Agreement must be completed by an employee that is authorized to enter your company into legally binding transportation agreements.

To sign up to be a carrier in our network, you will need the following information:

• A valid MC or USDOT number for cross border carriers and/or a valid National Safety Code (NSC) number from the province of registration. Must include NSC cover page showing current status within the past 30 days.
• A Certificate of Insurance that meets the insurance minimum requirements listed below:

For Canadian Carriers:

1. Commercial General Liability of not less than $5,000,000 CDN
2. Comprehensive automobile liability insurance in amounts not less than $2,000,000 CDN combined single limits (whichever requirement is greater)
3. Excess / Umbrella liability (if applicable) to reach the balance of requirement
4. All risk cargo insurance in the minimum amount of $400,000 CDN to compensate the parties named on the receipt or bill of lading for loss or damage to property transported by carrier
5. Workers’ Compensation - statutory limits

For US Carriers:

1. Employer’s liability coverage with limits of not less than $500,000 USD
2. Public liability insurance in accordance with the requirements of 49 CFR Part 387, in amounts not less than $5,000,000 USD combined single limits (whichever requirement is greater)
3. Contractual liability insurance in an amount of $5,000,000 USD
4. Comprehensive automobile liability insurance in amounts not less than $2,000,000 USD combined single limits or in accordance with the requirements of 49 CFR Part 387 (whichever requirement is greater)
5. All risk cargo insurance in the minimum amount of $400,000 USD to compensate the parties named on the receipt or bill of lading for loss or damage to property transported by carrier; and
6. Workers’ Compensation - statutory limits

Once you have finished your registration, you can start moving freight with us right away!

Note: If you have a new MC number or NSC number, you must wait 30 days before you can move freight with Q-Line Logistics.

Reach out to us to sign up as a carrier and a Coordinator will be appointed to you.

Carriers in our network can take advantage of a special perk: your very own Coordinator.

Your Coordinator will:

• Be your single point of contact
• Identify freight opportunities that fit your network
• Negotiate rates
• Book and schedule loads for you
• Resolve issues along the way

Carriers big and small love having a single point of contact because they know that someone
understands their needs and will fight in their corner.

We know that the most important part of this business is building great relationships.

Finding freight and managing your business can seem overwhelming. That’s why many of our partner carriers utilize their Coordinators knowledge and Q-Lines resources to help them.

Q-Line Logistics is here to help you resolve issues no matter the time of day. If you have an issue during normal business hours, contact your Coordinator for help.

After hours? Don’t sweat it. We offer 24/7/365 support. Just email disptach@qline-logistics.com and one of our coordinators will get back to you ASAP.

To update your insurance information, send your new information to your Q-Line Coordinator.

Your Coordinator can provide you with available load details that match your needs.

Our carrier reps send our daily load list to every carrier in our network. Make sure you are on our email list.

You can also contact your rep directly to discuss freight opportunities and book loads.

If your trucking business offers any of these equipment types or services, we have opportunities for you in the Q-Line network:

• Dry Van
• Temperature-Controlled (Reefer)
• Dedicated Freight Lanes
• Expedited Team
• Power Only
• Flatbed
• Removable Goose Neck (RGN)
• Step-Deck
• Heavy Haul
• High-Value Freight
• Over-Dimensional
• Hazmat

In addition to the traditional truck load freight, we also offer less than truck load (LTL) service, intermodal and multimodal transportation solutions.

We can help match you with over 1000s of loads per day from the diverse selection shippers in our network.

Are you looking for more consistent freight and rates? Then dedicated freight may be a good option for your business. While it's not right for every trucking company, we can give you five good reasons why dedicated freight with Q-Line Logistics is a good idea.

• We learn your business and what you do well
• We build a long-term dedicated strategy together
• We help you find the right freight for your business
• We get you completely familiar with each opportunity
• We help you manage your business

If this sounds like a good idea to you and you want Q-Line Logistics to help grow your business, let's dive into how the process works.

• Talk to your Coordinator and they will take time to learn you network and preferences, then start hunting down opportunities that may fit.
• Your Coordinator will provide you with opportunities that could work for you. These opportunities will also grow as new freight enters the network, and your Coordinator will flag potential matches for your fleet
• You work with your coordinator to try and find a pricing and capacity commitment that works for your business.
• You agree to the commitment, and we move forward in getting you set up on the account, including possibly onboarding with the customer.
• You start hauling consistent freight and making reliable revenue. We hold regular meetings with you to report on performance and ensure smooth operation.

Dedicated Lanes can help you keep your trucks loaded and moving. Consistent volume and revenue will enable you to grow, and your service will help us better serve our customers. Our mutual relationship will lead to more opportunities for everyone involved!

Ready to find out how we can grow together? Contact your Coordinator today!

We have streamlined our payment systems, so there is never an issue, and our partner carriers get paid on time, every time.

We offer:

• 24-hour Haul More Freight. Get paid Faster. Pay Less Fees. QuickPay Program with a 5% reserve with all or a percentage of it paid back. Talk to your Carrier Rep for more details.
• 3 days – 3% fee, no rebate program for this
• 30 days – standard payment terms

Time starts from when we received your PODs (Proof of Delivery) and to qualify for 24-hour quick pay PODs must be in by 10:00am the day before. Any PODs received after 10:00am will be paid the next business day for 24-hour QuickPay.

You can scan and email the PODs and your invoice to: billing@qline-logistics.com.

Payment terms are negotiated with each individual partner carrier at time of set up. If you wish to change them, please contact your coordinator and they will be happy to assist you.

Contact your coordinator and they can send you a copy of your most recent statement.

Please send past due invoices to billing@qline-logistics.com.

If you do not have a factoring company assigned to your account and would like one assigned, please send an email with a Notice of Assignment to billing@qline-logistics.com.

To change factoring companies, please have your previous factoring company send a Release of Assignment and the new factoring company send a Notice of Assignment to billing@qlinelogistics.com.

Please email billing@qline-logistics.com to change your address.

Please email billing@qline-logistics.com to change your preferred payment method.

Send an email to billing@qline-logistics.com to verify your payment preferences or request an alternative payment type.

Standard detention rate for dry van, power only, reefer and open deck is $50.00CND per hour up to $500 per day on standard loads. Anything over and above this must be negotiated with your Coordinator.

The following are required to qualify for detention on Q-Line Logistics shipments:

• Carriers must arrive on-time for their appointment unless the location is first come first serve (FCFS).
• Carriers are eligible to request detention starting two hours after the appointment time or arrive time in the event of the FCFS location.
• Carriers must submit shippers Bill of Lading with arrival and departure times signed by the location within 24 hours of delivery at the final stop.
• Carriers must request detention within 24 hours of delivery at the final stop.

Carriers should submit all detention requests through their coordinator.

For any stop within the Canada and/or the United States.

Q-Line Logistics pays $100 per stop for dry van, power only, open deck and reefer shipment unless negotiated prior to tending the shipment to the carrier or per customer policy.

If a driver arrives on-time but will not be loaded or unloaded for 7 or more hours, carriers may be entitled to:

• $500 CDN per day for dry van and power only shipments
• $500 CDN per day for reefer and open deck shipments

When applicable, $150 USD per van trailer shipment or power only shipment and $250 USD per refrigerated shipment or open deck trailer shipment.

You can notify Q-Line Logistics about lumpers or detention by contacting the coordinator that booked the load.

Please see each load’s rate confirmation for time sensitive specific guidelines.